Privacy Policy
Who We Are
Bella Rouge Venue ("we," "our," or "us") operates the website located at Bella Rouge Venue.
Bella Rouge Venue is a wedding and event venue located in North Louisiana. We use our website to provide information about our venue, showcase our services, communicate with prospective clients, schedule tours, and manage event inquiries and bookings.
Information We Collect
When you visit our website, submit an inquiry, schedule a tour, request information, or communicate with us, we may collect information such as:
- Name
- Email address
- Phone number
- Event date and event details
- Mailing address (when provided)
- Communications you send to us
- Website usage information, including IP address, browser type, and device information
We collect this information to respond to inquiries, provide services, manage bookings, improve our website, and communicate with clients and prospective clients.
Inquiry Forms and Client Communications
When you submit a contact form, request pricing, schedule a tour, or otherwise communicate with Bella Rouge Venue through our website, we collect the information you provide.
This information may be stored in our customer relationship management (CRM) and communication systems, including HoneyBook, Microsoft 365, and other business tools we use to manage inquiries, bookings, contracts, payments, and client communications.
We use this information to:
- Respond to inquiries
- Provide quotes and pricing information
- Schedule venue tours
- Manage contracts and payments
- Communicate regarding weddings and events
- Improve our customer service and business operations
Comments
If comments are enabled on our website, when visitors leave comments we collect the information shown in the comment form, along with the visitor's IP address and browser information to help prevent spam and abuse.
Comments may be monitored using automated spam detection services.
Media
Images, videos, and other media displayed on our website may be downloaded or shared by visitors using their own devices.
If you submit images or media through our website, we recommend removing any embedded location data (EXIF GPS information) before uploading.
Photos displayed on our website may include images from weddings, events, styled shoots, or venue marketing materials. We obtain permission when required before publishing client images.
Cookies
Our website may use cookies and similar technologies to:
- Enhance website functionality
- Remember user preferences
- Analyze website traffic and visitor behavior
- Improve website performance and user experience
Some cookies are necessary for the operation of the website, while others help us understand how visitors use our site.
You can choose to disable cookies through your browser settings; however, certain features of the website may not function properly.
Analytics and Tracking Technologies
We may use website analytics tools, such as Google Analytics or similar services, to understand how visitors interact with our website.
These services may collect information such as:
- Pages visited
- Time spent on the website
- Device type
- Browser type
- Referring website
- General geographic location
This information is used for website improvement, marketing effectiveness, and business analysis.
Embedded Content from Other Websites
Our website may include embedded content such as videos, maps, social media feeds, or other content from third-party websites.
Embedded content behaves the same way as if you had visited the third-party website directly. These providers may collect data about you, use cookies, and monitor your interaction with their content according to their own privacy policies.
Third-Party Services
To operate our business, we may use trusted third-party providers, including services related to:
- Website hosting
- Customer relationship management (CRM)
- Email communications
- Payment processing
- Electronic signatures
- Analytics and reporting
- Social media integration
Examples may include Hostinger, HoneyBook, Microsoft 365, Dropbox Sign, Forte, Meta (Facebook/Instagram), WeddingWire, and The Knot.
These providers may process personal information on our behalf in accordance with their own privacy policies and applicable laws.
Who We Share Your Data With
We do not sell your personal information.
We may share information with trusted service providers when necessary to:
- Deliver our services
- Process payments
- Execute contracts
- Manage event bookings
- Maintain our website and business systems
- Comply with legal obligations
Information is shared only as necessary to conduct business and provide services to our clients.
How Long We Retain Your Data
We retain personal information for as long as reasonably necessary to:
- Respond to inquiries
- Manage bookings and events
- Meet legal, contractual, accounting, tax, or business requirements
Inquiry records, contracts, invoices, and event-related communications may be retained after an event has concluded for administrative and legal purposes.
What Rights You Have Over Your Data
You may request to:
- Access personal information we have about you
- Correct inaccurate information
- Request deletion of your personal information, subject to legal and contractual obligations
- Receive a copy of certain personal information you have provided to us
To make a request regarding your information, please contact us using the contact information available on our website.
Please note that some information may be retained when required for legal, accounting, tax, security, or contractual purposes.
Data Security
We take reasonable administrative, technical, and organizational measures to help protect personal information from unauthorized access, disclosure, alteration, or destruction.
While we strive to safeguard your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
Where Your Data Is Stored and Processed
Information submitted through our website may be processed and stored through systems operated by Bella Rouge Venue and our service providers, including website hosting platforms, CRM systems, email providers, payment processors, and other business applications used to support our operations.
Contact Us
If you have questions regarding this Privacy Policy or how your information is handled, please contact Bella Rouge Venue through the contact information provided on our website at Bella Rouge Venue.